Contact & Grievance Redressal

Last updated: 1 January 2026

We aim to respond to genuine queries promptly. Please use the appropriate channel below so your request reaches the right team.

1. General and sales support

2. Billing and payments

For subscription, invoice, or refund queries, include your shop name, account email, and the transaction or payment reference. Refunds are governed by the Refund & Cancellation Policy.

3. Privacy and data-subject requests

You may request access, correction, or erasure of your personal data, withdraw consent, or nominate a person to act on your behalf, by writing to our Grievance Officer.

If your question concerns a document you uploaded to a shop, that shop is the data fiduciary for your document and is best placed to help; we will assist the shop and act on its verified instructions.

4. Security reports

If you believe you have found a security issue, please report it tocreatorhub.apps@gmail.comand give us reasonable time to investigate before public disclosure.

5. Abuse and content complaints

To report unlawful or infringing content, or misuse of the platform, contact the grievance officer with details and any supporting information so we can act in accordance with the Information Technology Act, 2000 and applicable intermediary guidelines.

6. Other policies

This page is a first draft and is not a substitute for review by a qualified Indian legal professional. See docs/legal-review-checklist.md.