Frequently asked questions

Short answers to the questions that come up at the counter. If yours is not here, the contact page reaches a human.

Customers

Do I need to install anything?: No. Scan the shop’s QR code and the upload page opens in your phone browser. There is no app and no account to create.
How many documents can I send at once?: Up to ten files in a single order. If you have more, send a second order — each gets its own reference.
I lost my order reference. Can I recover it?: No. The reference and the tracking link are the only keys to the status view, and they are shown once at submission. If you lost them, ask at the counter with the approximate time you submitted; the shop can look the job up in its own queue.
Can someone else see my documents using my reference?: The reference unlocks a status view only: the order status, the print options and the document names. It never exposes document contents, your contact details or any other order.

How long are documents kept?: You choose, within the range the platform allows: the clock runs either from upload or from completion. Cancelled jobs are scheduled for deletion within the hour, and you can see the exact deletion time on every document.
Can I change which print options I offer?: Yes. Paper sizes, colour modes and the copy range are part of your shop settings, and the customer page only ever offers what you have enabled.
What if I need to cancel an order?: Cancel from the order page. A reason is required, the cancellation is recorded in the order history, and the documents are queued for early deletion.
Is the QR code permanent?: It is stable by default. If a printed code is compromised, you can regenerate it from the dashboard; the old link stops resolving.

When am I charged?: At the end of the free trial, and then on each renewal date of your chosen interval. Your billing page shows the current period, its end date and every payment recorded.
What happens if a payment fails?: The shop keeps working through a short grace period, then stops accepting new orders until the balance is settled. Your history and stored documents are not deleted because a payment failed.
Can I cancel at the end of the period?: Yes. Cancelling at cycle end keeps the shop running until the period you already paid for finishes, then stops the renewal.

Who can see my shop’s data?: Only the account that owns the shop. Every request is authorized on the server against stored ownership; a shop id guessed from another shop will not return that shop’s orders.
What password rules apply?: At least ten characters, mixing three of lower case, upper case, numbers and symbols, and it must not contain your email address or your name. Common passwords are rejected.
How do I report a security issue?: Use the contact page and mark your message as a security report so it is routed to the right person.

Send us the order reference (if you have one), the shop name and what you expected to happen. That is usually enough to resolve it in one reply.